Customer Service

I went to the post office to collect a parcel, because the courier took it to the downstairs door instead of upstairs, then left the pickup slip in my letterbox.

After waiting in line at the post office I showed them the pickup notice and my Adelaide driver's license - as the slip said to bring Photo ID. The receptionist told me I couldn't receive the package because the address on my license did not match the parcel's delivery address. She said I needed a letter with my address on it.

I told her that even though the address was wrong, a plan to drive all the way to NSW in the hopes someone with my name would receive a package that I could intercept when they weren't home to receive it was farfetched, but she insisted. Luckily, I had received just yesterday a letter from my power company when I cancelled our Adelaide account that they sent to my NSW address. I went home, came back, waited in line again and then showed my SA License plus my NSW Addressed power bill.

The same receptionist looked at it, then wandered in the back and brought me my parcel. Once I had it safely in my arms I said to her "When I only had the slip you assumed I'd broken into the letterbox of my namesake to steal it. How do you know I didn't just go back to his house and take another piece of mail to complete my ID?"

After she spent 20 seconds trying to think of answer, I turned and left.